- Instantly download in PDF format or share a custom link. Dependable and honest Casino Floor Supervisor has excellent monitoring and evaluative skills of table game dealers.Has excellent interpersonal and … Maintain positive working relationships with vendors, Current Airframe & Powerplant (A&P) License, Five years of aviation maintenance experience. Worked with owners and accounting firm to keep accounts current. Experience in a casino environment preferred, Proficient knowledge of Microsoft Office to include Word, Excel, and Outlook, Ability to handle and maintain confidential information, Ability to lift and carry up to fifty (50) pounds at a time, Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting, Ability to work a flexible schedule including extended hours, weekends, and holidays, Provide information to customers as needed, High school diploma or equivalency required, Basic math skills including addition and subtraction, Answer telephones and communicate with guests and employees alike, Keep the surrounding physical area clean of any materials, Provide supplies/chemicals/small equipment to Housekeepers, as necessary, Record and answer guests= requests and inquiries, Reading, writing and oral proficiency in Spanish and English languages, Take responsibility in apply hotel safety & Security standard into daily operation, Responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines. Common duties listed on a typical Floor Manager example resume are serving customers, maintaining inventories, training new employees, supervising staff, conducting meetings, and assigning tasks. Responsible for counts and overseeing proper procedures for packaging and inspection, Inspection and repackaging product for shipping to customer, Exercise discretion and independent judgment in facilitating zone management, Manage guest relations and guest recovery, Provide exceptional guest service, thereby setting the standard for all employees, Monitor staff performance and hold staff accountable for their performance, Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations, Observe employees to ensure the safe service of alcohol, Compile and balance cash receipts at the end of the day or shift. Resolve customer complaints and answer customers' questions regarding policies and procedures. Bachelor’s degree in business or related field, an asset, Ability to communicate with customers and store personnel, Physical capacity to maneuver around sales floor, stock room, and office, lift heavy objects, stretch, and bend, Aptitude with cash register and office computer, Willingness to work a flexible schedule to meet the needs of the business, which may require evening, weekend, and holidays shifts, Ability to communicate effectively with supervisors, peers and customers, Provide exemplary customer service to every guest, Able to lead employees and follow directions from leadership, At least 1 year of previous management experience, Previous experience managing a workforce of over 8 employees, Previous experience working in a large Housekeeping department, Excellent organizational skills and ability to prioritize, At least 1 year of guest service experience, At least 1 year of Housekeeping supervisory experience, At least 3 years of previous experience in a Housekeeping Department, Working knowledge of cleaning equipment, supplies, and chemicals, Interpersonal skills to deal effectively with all business contacts, Responsible for equipment control; ensure all equipment is signed in and out to personnel and that the equipment is properly cleaned before checking in and any rechargeable equipment is connected to the appropriate charger, Maintains accurate records of public areas in need of repair, Responsible for submitting lost & found items to proper authority and reporting any accidents to security, Conduct training of Bloodborne Pathogens, ADA, Hazcom and chemicals, Responsible for training all new employees on job responsibilities and area of responsibility, Excellent customer service and organizational skills, Supervise assigned operational functions of the Poker Room consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives, Supervision of the Poker Dealers and Poker Room Game Attendants to include coaching, training and handling disciplinary actions in capacity. Answer phones and direct calls to needed area. Direct client contact for answering client questions and sorting out issues relating to healthcare. If needed escalate to Shift Manager, Facilitate and operates daily poker tournaments, Greet players and maintains the list for seating them into the Poker games. ), Ability to tolerate moderate amounts of walking, including stairs and indoor and outdoor climates, Must be able to work a flexible schedule primarily in the afternoons and evenings, including weekends and holidays, Verifies all bankrolls from previous shifts to ensure accuracy, Monitors games and maintains appropriate game pace, Provides top level customer service by answering questions, resolving disputes and filling requests, Accurately tracks player actions by noting buy-ins, length of play, win/loss and average bet, Operates all games in accordance with all gaming laws, Title 31 and company policies, Communicates all pertinent information to management in a timely and responsible manner, Maintains proper bankroll levels to accommodate existing or anticipated play, At least 2 years of prior experience working in a casino, Proficient knowledge of computer applications, including Microsoft Office products, Ability to multitask and manage multiple projects at once, Must have physical stamina to lift moderate amounts of weight (approximately 35 lbs. Responsible for coordinating all large party, events, and buyouts. Maintaining the operations side of the cash vault, Daily management of floor and project duties, break management and rotation. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays, Applicants must hold a valid work authorization, The Floor Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. Summary of … Assist in implementing methods and procedures to ensure efficient operations. Work as a member of a team to ensure customer satisfaction. Restaurant server resume 2.Restaurant supervisor resume 3.Food service resume. Notify management of customer or employee accidents. Properly assign leads to projects and follow up with their work progression and needs, Help facilitate finding answers on airworthiness and talking to reps as needed. Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience, Coaching Team: Provides coaching to the store team in the core areas of customer engagement and sales results. Ensure systems are operating efficiently in a fast paced restaurant. For more information on what it takes to be a Floor Supervisor, check out our complete Floor Supervisor Job Description. Controlling store operations such as payroll projections, strategy sheets, and charge sends to or from a store. Show Resume Text. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Mainly A Floor Supervisor is responsible for … Assisted with payroll, scheduling, and corporate bookkeeping, such as daily deposits. To write great resume for floor supervisor job, your resume … Set up the store before opening to the public. Floor Managers are employed by retail establishments to direct staff and interact with customers. The supervisor will work with the appropriate Manager(s) for direction and guidance to solve issues that has budget implications or that may impact other departments or the Company, Recommend processes that will enable better proficiencies around crowd control, scheduling, labor efficiencies, employeeengagement11. How to write Floor Supervisor Resume Floor Supervisor role is responsible for basic, events, customer, leadership, manufacturing, retail, credit, training, security, payroll. First up is Barney, who’s looking to take his part-time jobs and volunteer experience and leverage them into his first full-time restaurant job. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence, Responsible for smooth operation of the floor assigned, Responsible for the performance of floor boys, Organises and facilitates the room making process, Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor, Checks the occupied and departure rooms, giving special attention to guest needs, Ensures that the entire operation is performed as per the laid down standards, To organise immediately the guest needs under intimation to EHK/Executive, Aware of all room categories and amenities, Assist Housekeeping Manager with training requirements, Represent the needs of the team to others in the hotel, Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company, Proficient in the use of Microsoft Office, Strong Leadership skills in managing teams, Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent, 2 years housekeeping / Housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience, Type and level of experience required may vary slightly based on size and complexity of operation, Supervise the performance of the Executive Lounge in the hotel, Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation, Executive tasks as instructed by the Executive Lounge Manager or Assistant, To assist in controlling maximum Food & Beverage cost, To ensure that all Guest Recognition Programs and Long Stay Programs are carried out according to established Policies & procedures, Previous supervisory experience in the hotel, leisure or retail sector, Ability to listen and respond to demanding Guest needs, Previous experience in Executive Lounge Supervisor or Manager in a hotel environment, Supervises all Slot Floorpersons in assigned section. Supervise 4-5 employees per shift to ensure best guest experience possible, including but not limited to flawlessly following steps of service. Responsible for managing a collection portfolio of 4000+ accounts. sickness/ absence, lateness, returns to work, etc. Objective : Experienced Supervisor with 10+ years of management and manufacturing work... Housekeeping Floor Supervisor Resume. Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement. Create and maintain an environment of strong sales and exceptional customer service through coaching associates and leading by example, Train Sales Associates and perform store procedures including cash register transactions, product flow procedures and visual standards. Provided excellent customer service. ), To solve and manage customer issues as they arise and refer to the senior management team when necessary, To assist in the development and retention of an effective team, To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them, To ensure good housekeeping is maintained throughout all areas in the store, and to communicate with the senior management team in case an incident happens, To communicate with the management team on a daily basis with information regarding personnel, product and procedures, Managing and motivating the team to increase sales and ensure efficiency, Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction, Notifies Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play, Controls and directs games in progress by monitoring and providing assistance and dealer correction, Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance, Provide recognition and improvement coaching’s for Team Members in accordance with company policy, Provide top level customer service by answering questions, resolving disputes and filling requests, Provides visible leadership in gaming operation areas, Acts as store manager in the absence of the Manager and Assistant Manager, Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews, Perform good customer service by assisting customers in person or on the phone. Maintain company standards and guidelines around product flow, customer service and visual standards, Supervise and oversee and authorize cash register transactions made by sales associates and provide assistance/training with cash register transactions as needed, Perform regular daily store activities such as opening and closing procedures which include balancing registers, preparing cash bags, and activating security system, Maintain current and accurate knowledge of product features, benefits, and availability. No need to think about design details. Sourced vendors and negotiated pricing as needed. To be successful as a floor supervisor in any type of industry, good leadership and supervisory skills are a must. A Supervisor in a firm has to monitor and supervise a particular group of employees and look after their work. Provide information to customers on current product features and benefits, Assist Store and Assistant Managers in managing all personnel, product and merchandising functions, business processes and store results, Attends mall/center management meetings in the absence of the General Manager / Associate Manager, Assists with daily management responsibilities of the store, Assist in recruiting, training and developing Sales Associates, Excellent ability to monitor and manage the customer service experience on the sales floor, Strong verbal communication skills with demonstrated leadership ability - coach, observe and provide feedback, Working knowledge of basic cleaning chemicals and equipment, Ability to coach and motivate a team to exceed sales and profit results, Excellent ability to monitor and manage customer service on the sales floor, The work conditions are representative and typical of similar jobs in comparable organizations, Proficient with office tasks, including Windows, and Microsoft Office, Lead and functionally supervise a team of Sales Associates. Unload all incoming orders, rotate and restock in an effective an efficient manner while … If you have the space to include it, you should. To obtain a position as Floor Manager in well organized company whereby skills and knowledge can be maximized to aid the business in achieving its goals and objectives. Managing merchandising in all departments and responsible for running merchandise flow in "kids department" of store. 20+ floor supervisor resume samples to customize for your own use. from an accredited four-year college or university preferred, Two years progressively more challenging experience in a gaming operations role, some table games experience preferred, Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies, Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality, Practices, observes, and enforces work rules and regulations. Prior supervisory experience desired, Excellent merchandising and display skills, Demonstrated ability to handle diverse, demanding workload in a fast-paced environment, Ability to work varied hours and days including nights, weekends, and holidays as needed, Experience with Loss Prevention Practices, Minimum 1 year Restaurant Management/Leadership experience, Must have current food handler’s card and alcohol service certifications as required by federal/state/local law, Computer based skills - Windows and Microsoft Office based management reporting, Point of Sale System, Internet/Intranet, Position provides functional supervisory guidance to stock and sales associates, Tasks require some judgment. Organized and placed all kitchen equipment to ensure proper placement. Collaborating and communicating with sales associates to sell products and ensure all store goals are being made as far as key performance indicators and an overall quality of sale. Expected to use sound judgment when resolving guest and employee issues /concerns. Coach Associates on opening a Macy's Star Rewards and Thanks For Sharing Program. Excellent communication skills are a pre-requisite, as he/she needs to get the … Resume Samples This page provides you with Floor Manager resume samples to use to create your own resume with our easy-to-use resume builder . Summary : Excellent presentation and communication skills with top level... On Site Floor Supervisor Resume. Monitors sales progress and results against key targets. Opening and Closing store in an ordered and timely fashion, including counting cash registers, making deposits, and storing and filing all of the appropriate paperwork. Download Floor Supervisor Resume Sample as Image file, To get involved in performance management of associates (e.g. Established and maintained bank rolls for tables, Tracked play of guests for a cash rewards program, Coached and developed team members in a one-on-one scenario, Relayed any suspicious activity to supervisors immediately, Manage issuing of complimentary meals to guests, Was able to meet and exceed quarterly sales and service goals, Managed and mentored operations team members to identified sales opportunities, Used telemarketing as a way to develop new customer relationships, Orchestrated off-site opportunities to drive additional sales, Utilized close proximity to local mall and smaller businesses to bring in new relationships, Assisted in several high value incoming relationships, Completed all necessary reports and schedules. 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