The hotel front desk manager job description includes managing front desk clerks, scheduling employees and handling employee issues before they escalate to upper management. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. People in this role are responsible for confirming reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs. Managers are expected to handle guest complaints and train front desk staff. Whether a hotel guest leaves happy or discontented depends in large part on how well the front desk team does its job. Are you energetic, lively, warm, welcoming and knowledgeable about the hot spots around Downtown Seattle, join The State Hotel Team! Competitive salary. In this role, you will also meet several different types of people, who may be arriving in town or departing to a new place, which means you’ll likely have several opportunities to hear interesting stories. Apply on company website Save. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Maintain complete knowledge at all times of: a) all. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Full-time, temporary, and part-time jobs. Verified employers. If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming the front desk supervisor for our facility. The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. Performs all check-In and check-out tasks. A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the, Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert…. Job email alerts. The supervisor also helps to resolve any problems, make reservations, and monitor the cash flow of the front desk. The national average salary for a Front Desk Supervisor is $32,992 in United States. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest. Front desk supervisor. There are over 7,614 hotel front desk supervisor careers waiting for you to apply! Process guest check-ins and room assignments following the hotel’ s rate structures, discounts and sell/upsell strategies. Assist management staff with supervising daily department activities . No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. 3,840 Hotel Supervisor jobs available on Indeed.com. Applicants must address problems guests have with their rooms, collect payments and … 1501 2nd Ave, Seattle, WA 98101, USA Req #3288. Apply to Front Desk Agent, Front Desk Manager, Receptionist and more! Oversees and supervises the reservation staff. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. Dedicated to helping job seekers find work during the pandemic. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. 117 open jobs for Front office supervisor in Westbury. One year previous experience in a similar position in a hotel. Search and apply for the latest Hotel front desk supervisor jobs in Oklahoma City, OK. Other duties include providing extra services ordered by guests, communicating with and instructing other employees and ensuring the lobby remains clean. 7,614 hotel front desk supervisor jobs available. Click here to read more. High school diploma or an equivalent credential, Two or more years of experience working in a hotel, Strong attention to detail and ability to meet deadlines, Commitment to delivering excellent customer service, Bachelor’s degree in a field related to business or tourism, Supervisory experience or strong leadership qualities. Follow up with guest regarding satisfaction with guest-related issues. Performs other duties as assigned, requested or deemed necessary by management. 15. Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs. Guest Service is the number one focus in this role. Assist staff with expediting problem payments (e.g., problems processing credit card). Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. A large hotel's front desk staff can include several desk clerks or receptionists, a concierge, bell staff, a reservations manager, a telephone operator, a shuttle van driver and a night auditor; smaller properties may only employ desk clerks and a night auditor. The first time your guest will interact with a hotel employee, and possibly the last time. Salary estimates are based on 2,413 salaries submitted anonymously to Glassdoor by Front Desk Supervisor employees. 16. Greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. Gulshan Gandhi, the front desk supervisor at the Umbrella Hotel, located at 124-18 Queens Blvd., faces two counts of criminal nuisance in the second degree, Katz said. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. See who PM Hotel Group has hired for this role. Monitors Night Audit function to ensure hotel ledgers are balanced. My work at the Marriott has allowed me to garner exceptional leadership abilities in managing front desk personnel. But this time we booked for new years and new years day. The supervisor assists with and oversees guest check-in and check-out of the hotel. Save job. She assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties. The average Front Desk Supervisor salary in the United States is $34,876 as of December 28, 2020, but the salary range typically falls between $31,418 and $43,258. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. Prepare monthly reports and budget for front office department. Tip: Enter your city or zip code in the "where" box to show results in your area. In a hotel, a front office or desk supervisor is responsible for another set of duties, such as greeting customers when they check in and wishing them well when they check out. Ft. Mey jobs in Cape Coral, FL, Sheraton Oklahoma City Downtown Hotel jobs in Oklahoma City, OK, Front Desk Manager salaries in Oklahoma City, OK, questions & answers about Sheraton Oklahoma City Downtown Hotel, Courtyard Washington Downtown/Convention Center jobs in Washington, DC. Reviewed January 3, 2020 . Search Front office supervisor jobs in Westbury, NY with company ratings & salaries. Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports. 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Hotel supervisors supervise staff members and delegate tasks as necessary.They also train the front desk staff in hotel protocols, guest registration, and other duties. Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties. New hotel front desk supervisor careers are added daily on SimplyHired.com. Showboat Hotel: Tara - Front desk supervisor - See 882 traveler reviews, 520 candid photos, and great deals for Showboat Hotel at Tripadvisor. Front Desk Supervisor Supervised the Front Desk Agents on a daily basis Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner Answered the hotel's switchboard on a timely basis, and directed each call to the appropriate party Hotel Front Desk Supervisor PM Hotel Group Waldorf, MD 3 weeks ago Be among the first 25 applicants. 13,682 Hotel Front Desk Supervisor jobs available on Indeed.com. Filter by location to see Front Desk Supervisor salaries in your area. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. We stay at the Hotel every few months, sometimes sooner.Never really had an issue with any hotel staff. © 2021, Bold Limited. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. All rights reserved. I stress presenting friendly faces to arriving and departing guests and using courtesy at all times. Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Apply to Front Desk Manager, Hotel Manager, Operations Supervisor and more! See salaries, compare reviews, easily apply, and get hired. Blesson Samuel, Front Desk Manager, Reservations and Group Sales Phone: (973) 622-1000 • Fax: (973) 622-6410 bsamuel@rthotel.com. 1 Hiring for a Hotel front desk staff is an important task. A hotel supervisor is generally responsible for ensuring the operations at the front desk are running smoothly, that guests are checked in and out, and assigned appropriate rooms. Front Desk Supervisor - The State Hotel. Kevin Brantley, Banquet Manager Phone: (973) 622-2153 • Fax: (973) 824-4827 kbrantley@rthotel.com. Applicants must address problems guests have with their rooms, collect payments and settle the register at the end of the workday. Prompt and courteous delivery of all services, maintain positive image through all areas…, Ability to stand, walk and continuously perform behind the, Remain calm and alert, especially during emergency situations and/or heavy, If you have the knack for customer service and work experience in the. Additionally I hold a Bachelor’s Degree in Hospitality Management and seven years of experience as a Hotel Front Desk Supervisor. Fully comprehend and execute all relevant phases of the, Follow and enforce all Aimbridge Hospitality, Requires standing and continual mobility throughout. Thursday, September 24, 2020 Front Desk Supervisor - The State Hotel. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Hotel front desk supervisors are a customer's first and last impression of a hotel, and it is on the supervisor's shoulders to ensure that the guest has a wonderful stay. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff. Directly supervises all front office personnel and ensures proper completion of all front office duties. This is the first impression of your hotel guest. He/she is also responsible for maximizing room revenue and occupancy. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. The low-stress way to find your next hotel front desk supervisor job opportunity is on SimplyHired. Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary. Hotel Main Number: (973) 622-1000 Front desk fax: (973) 622-6410 Banquet sales number: (973) 622-2153 Review of Virgin River Hotel Casino. Came to mesquite to start off with a spa treatment for the wife. By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. How much does a Front Office Supervisor make in the United States? Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. How much does a Front Desk Supervisor make? Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. In addition the front desk supervisor will ensure that all guests are satisfied when complaints arise. 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