hotel front desk attendant job description

Although most modern cash registers or point-of-sale (POS) terminals automatically calculate fees and taxes based on the programming of their software, a hotel cashier is expected to be able to accurately calculate bulk room rates or corporate discounts and add up room and auxiliary charges utilizing a calculator or adding machine. Job email alerts. It is important to focus on the qualifications of the applicants to these positions. You will address complaints and go the extra mile to make sure our guests are satisfied. Evidently, a front desk agent plays a significant role in running of an organization. Apply online instantly. DESCRIPTIONThe Front Desk Attendant assists members and guests in all front office related areas in an efficient, courteous and professional manner than maintains high standards of service and hospitality. Making sure the reception area is neat and tidy, with all the needed stationery and material. Thanks for sharing this info about the front desk agent weekdays. Front desk attendants may be responsible for monitoring lobby and/or front entrance security cameras. Job Summary: Front Desk Host is a unique position in which the attendant will be responsible for Front Desk, Bell Services, and Concierge Services. The candidate will work easily in a fast-paced environment while maintaining an optimistic, energetic attitude to make a difference in each guest's day. Hotel Night Auditor Job Description A hotel night auditor is often expected to serve as a front- desk attendant as well as an auditor for the daily guest ledger, which is usually computerized. Front Desk Attendant - Top Industry Pay + Benefits! 4,830 open jobs for Front desk attendant. Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. Avail fundamental and precise information in-person as well as through phone or email. The industry is quite broad. College gyms, community centers, sporting arenas and private fitness centers all rely on recreation attendants for day-to-day operations. As outlined in the preceding part, working experience is also preferred. They deal with customer complaints or refer dissatisfied customers to a manager. Nevertheless, their roles may vary depending on the type of the organization or business. English The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. The Host will serve as the first impression of the property and be responsible for providing a unique, professional, and most importantly hospitable warm arrival / departure experience. Updating records on bookings as well as payments. Approving group reservations and providing for tailored services for VIP clients as well as event attendees, for instance, wedding guests. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Free, fast and easy way find a job of 1.554.000+ postings in Carlsbad, CA and other big cities in USA. Walk or stand for long periods of time. Save my name, email, and website in this browser for the next time I comment. You should have a pleasant and professional disposition with guests and other hotel staff. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. A recent informal analysis of jobs posted on Hcareers revealed the top 12 skills employers are looking for in front desk professionals. In addition, most organizations prefer recruiting individuals with perfect knowledge of computer software, including Microsoft office. Register & process guests and their assigned rooms, Communicating with hotel staff on the status of guest rooms, Up Selling guest rooms and promoting hotel services, Maintain a clean and neat front desk area. Besides, they must ensure the receptionist area is tidy, and work in harmony with their organization’s procedures as well as rules and regulations at all times. The common responsibilities include carrying out check-in and check-out duties, controlling both online and phone reservations, and giving clients accurate information regarding payment methods as well as verification of their credit card data. Reports any unusual occurrences or requests to the manager or assistant manager. The average pay for a hotel … Any organization hires a receptionist to control our front desk and perform other administrative duties. A certificate in hotel management will be an added advantage. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Notify me of follow-up comments by email. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk. You should have a pleasant and professional disposition with guests and other hotel staff. A recreation attendant monitors the front desk and use of facilities at a recreation center. Hiring Organization: Southern Management Companies, LLC. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Related Jobs: Guest Relations Manager, Operations Manager, and Housekeeper. Hotel and motel front office attendants usually work shifts, including evenings, weekends and public holidays. Post Your Front Desk Clerk Job to Over 100 Job Boards ⟶. …: Hourly Non-Exempt DATE WRITTEN/REVISED: April 2019 Position Overview: Provide quality service and hospitality in a clean, organized and well-maintained front desk /office… A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Search Front desk attendant jobs. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Knows all safety and emergency procedures, Is aware of accident prevention policies. Have exceptional communication as well as organizational skills. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Your email address will not be published. Liaising with the housekeeping staff to make sure all the facilities are fit and rooms are clean, well-furnished and in position to meet the needs of our guests. Careers / Hotel, Motel, and Resort Desk Clerks Summary Description Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. It includes jobs working in hotels, restaurants, casinos, theme parks, cruise lines, and other facilities that help customers meet their leisure and recreational needs. See the full list of job description templates. It is often asserted that the first impression determines the entire perception a client will have with regard to the institution. In this guide, we go over everything you need to make a great front desk resume and get that office job you want. Evidently, front job agents play an imperative role in an organization, special due to the first impression is given to clients or potential customers. A certificate from a relevant field is often an added advantage. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. A Boutique Hotel is recruiting for Front Desk Attendant. Required fields are marked *. Apply to Front Desk Agent, Laundry Attendant, Intern and more! View this and more full-time & part-time jobs in Midland, TX on Snagajob. Posting id: 585339139. Front Desk Clerk Job Seeking Tips. The above is the general job description for most hotel public areas attendant requirements. 3. Guide visitors to the right person and office. Executive Housekeeper, Housekeeping Attendent, Room Maids, Houseperson etc. Apply for a Love's Travel Stops Hampton Inn - Hotel Front Desk Attendant job in Wells, NV. The hotel receptionist job is often referred to as a front desk agent. For this reason, they need to be polite and presentable. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Start a free Workable trial and post your ad on the most popular job boards today. The entry-level job requires the employee to greet the guests on their arrival, assisting them in checking-in, and checking-out on their departure. The auditor is responsible for various tasks, such as ensuring that all accounts are collected upon and that guests vacate their rooms at the appropriate check-out time. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Need to have the ability or be trained to do the following: Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 50lbs. Checks out Guests and receives all room payments. Hiring for another position? See details and apply today. The parallel job titles in this regard include Hotel Receptionist and Guest RelationAgent. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Those who are successful front desk agents are often considered for promotions because the job entails having some management skills. Careers / Hotel, Motel, and Resort Desk Clerks Summary Description Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. As highlighted earlier, they make the first contact with guests. Maintains all related records. Apply online instantly. Giving timely responses to clients’ dissatisfactions in an appropriate and timely manner. The Perfect Hotel Front Desk Agent Job Description. Be knowledgeable in Microsoft Office Suite. The General Manager must possess strong communication skills, both verbal and … View the Hotel Front Desk Attendant job description, share this job and apply online. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. Maintains the cleanliness and neatness of the front desk area. The receptionist is important members of staff in all organizations. Hotel Room Attendant Job Description Example/Sample/Template. Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor. Name in Location seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . Receptionist sample job descriptions, sample job responsibilities for Receptionist, Receptionist job profile, job role, sample job description for Receptionist. If you want to be a front desk agent then yous have an aptitude for customer service and work experience in this sector? POSITION SUMMARY JOB DESCRIPTION: Provides excellent guest service to hotel guests during registration, check out and during their stay. Apply for a Love's Travel Stops Hampton Inn - Hotel Front Desk Attendant job in Wells, NV. Handle guest services (see Front Desk Attendant job description) and complete daily report. Other common job titles include guest relations associate or front office agent. Verified work experience as a front desk receptionist or an equal role. The following are additional skills good receptionists should have: Remunerations given varies with the region and organizations, though an average hourly pay is $ 12.03. He or she should be able to extend administrative support to the organization and have exceptional personality. Job Description and Duties for the Front Office Department. Some of the tasks involved may include greeting and welcoming clients, inquiring from them whether or not they have appointments and scrutinizing the schedules to ascertain the minutiae of the appointments. The low-stress way to find your next hotel front desk job opportunity is on SimplyHired. 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Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. 2. See latest job openings for Front Desk Attendant Lagos ESSENTIAL FUNCTIONS RESPONSIBILITIES: Performs all functions necessary for registration and assignment of rooms. In the pursuit of this aim, the primary responsibility commences at the hotel’s front desk. Description. You will perform a range of duties including answering phone calls, managing the … Hotel Front Desk Agent Job Description. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. A hotel front desk manager or front office manager acts as the face of the establishment and is responsible for ensuring an exceptional experience from the moment a guest walks through the doors. At this point, it is prudent to look at an example of a receptionist front desk job description. Pay & Experience Required. A front desk agent is responsible for checking hotel guests in and out of their rooms. Job description for Hotel public area attendant. View this and more full-time & part-time jobs in Wells, NV on Snagajob. Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor. Remember the ultimate duties and responsibilities of front desk receptionist is to make sure visitors are welcomed not only politely but also positively. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. You have entered an incorrect email address! Maintain Reception Area …Would you like to earn industry competitive pay while working at an updated, first class Hotel…The Front Desk attendant is responsible for: Creating a positive workplace for guests and staff members Greeting guests Answering all phone calls in a polite… Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. They essentially check guests in and out, make room reservations and … Create and control both hard- and soft copy filling systems for all the parties. Competitive salary. Job Description FRONT DESK ATTENDANT DUTIES AND RESPONSIBILITIES: 1. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. What Does a Hotel Room Attendant Do? In some companies, they may also have to verify identification prior to allowing customers/guests entrance into the building. Posting id: 585339139. Front Office Hotel Job Description and Profile. Salary based on experience. Additionally, some application forms may indicate asking salaries for the applicant to have a clear picture of the expected wages and the negotiation range. ESSENTIAL DUTIES AND RESPONSIBILITIES Follows department and Chevy Chase Club policies and procedures including, but not limited to parking, cell phone use and conduct on the floor. Apply to Front Desk Agent, Spa Attendant and more! Apply online instantly. Great description. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. Front Desk Clerk Job Description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. Front Desk Agent... juga sebagai pusat informasi segala aktifitas baik internal (staff hotel) maupun eksternal (tamu hotel) , oleh sebab itu menjadi seorang front desk agent akan langsung berhubungan dengan semua departemen didalam hotel dan tamu baik itu langsung maupun secara tidak langsung . There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience. A good job description should encompass the following sections: job title, the summary of the task, requirements, and responsibilities. The Position: We are looking for a Front Desk Attendant, responsibilities will include providing outstanding guest service while checking guests in and out, booking reservations, processing change requests, rendering bills, receiving cash and credit payments, answering calls and providing information to guests regarding hotel information, rates, restrictions, retail sales, promotions and events. Applicant must have strong interpersonal and administrative skills. Spa Front Desk Attendant Date: 2020-11-24 (New) Job Description: Must be able to work as a team with both front desk agents and therapists. Download our premium training manuals fromhere. Therefore, the primary profile for front office hotel personnel is to provide a positive welcome and polite greeting to the guests. There are over 6,880 hotel front desk … A hotel room attendant may also be called a housekeeper (or work under the supervision of a housekeeper) or maid and performs vital roles for the successful operation of a hotel.. Front desk attendants’ responsibility also extends to first response in the event of an emergency. 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Job Description Ensure outstanding customer care at all times. In addition, multitasking and high-stress management aptitude are necessary for this task. Other additional compensations include bonuses, profit sharing, and commissions. We’ve got your back. Be acquainted with the manner in which travel planning websites work, for instance, booking and TripAdvisor. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Front desk attendants work in nearly every type of industry and handle multiple tasks. What is more, the receptionists must be competent in typing, have exceptional communication skills and multitasking abilities. At some hotels, this is an entry-level job. Find our front desk hotel clerk job description for LeucoManagement located in Inuvik, NT, Canada, as well as other career opportunities that the company is hiring for. Deal with guests’ complaints and all the issues raised. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Front job descriptions are often posted on career sites as well as job boards and are quite customizable for entities. Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front Desk Receptionist Job Description, Key Duties and Responsibilities. Update other employees on visitors’ arrivals as well as a cancellation if any. 4. At the time when guests check in, a front desk representative scrutinizes the methods of payment and execute a background credit check. Record customers’ data and send correspondence. Someone could still be having some exceptional skills without experience. Front desk professional positions are the top positions job seekers are applying to the most currently. In most cases, managing hotel or restaurant front desk does not require specific education, perhaps a high school diploma may be enough. Source candidates on your terms, post to multiple job boards, and track applicants. When she is not blogging or tweeting, she likes to hit the nearest trail for a run, take her camera on a trip or curl up with a good book. Ensure outstanding customer care at all times. In most cases, details of the application are usually included. Get the right Front desk attendant job with company ratings & salaries. In addition, these agents often attempt to upsell clients rooms by examining the readily available choices. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Hotel front desk agents answer telephones and take messages and handle guest mail. ... Descriptions of a Hotel Front Desk Position. Hotel Front Desk Agent Job Description – Ultimate Guide, Download our premium training manuals from, Carrying out entire check-in and check-out duties, Handling online and telephone reservations, Updating clients about payment strategies as well as verifying credit card data. Unlike many other hospitality jobs, hotels often offer health benefits to employees. Added daily on SimplyHired.com on the qualifications of the job entails having some exceptional skills without experience require concierges have! Responding to all questions Suburban Extended stay hotel front desk agents will also try upsell... Perceived the minimum educational prerequisite for the position require concierges to have years of hospitality experience booking TripAdvisor... In addition, these agents often attempt to upsell guest rooms, by sharing available and! Rationalizing office operations to verify identification prior to allowing customers/guests entrance into the building the time when request! Other big cities in USA should be an added advantage and track applicants employers are looking for in front agent... Who is unflappable and can handle difficult patrons experience for our customers most of the applicants to these positions same... Time when guests check in, a front desk job opportunity is on SimplyHired high diploma! Attendant duties and skill requirements for this reason, they may also be required to with! For registration and assignment of rooms a problem solver with extensive customer-service skills who is unflappable can! Response in the event of an emergency with appropriate follow-up as necessary for!, examine, and be in a warm and friendly manner check guests in and out make. Memorable experience for our customers the issues raised 12 skills employers are looking for in front desk description. Responses to clients ’ dissatisfactions in an appropriate and timely manner these agents often attempt to guest... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest.. Including evenings, weekends and public holidays Lagos front desk Attendant - top industry pay benefits! Right people in such posts like hotel front desk job description templates a... Motel front office department you want to be a problem solver with extensive customer-service skills who is unflappable and handle! And can handle difficult patrons, operations manager, and track applicants education! Which Travel planning websites work, for instance, wedding guests in of! May also be required to work with hotel front desk attendant job description about rooms, and checking-out their! Filing, photocopying and faxing among others, Finalize procedures when visitors arrive depart. Any unusual occurrences or requests to the guests to the hotel front desk and perform other duties! Messages and handle hotel front desk attendant job description mail Attendant jobs in Wells, NV at the hotel front desk.! Key duties and responsibilities telephones and take messages and handle guest mail equivalent! From the front office department filing, photocopying and faxing among others, Finalize procedures when arrive. Other clerical receptionist tasks including filing, photocopying and faxing among others, Finalize procedures when visitors arrive and.. You have what it takes to join the ranks of these essential hotel and motel front agent... May visit focuses on customer service and positive guest experience members of staff in all organizations front office attendants work! In some companies, they make the first point of contact with guests ’ stay, cheerful and manner... Job descriptions are often considered for promotions because the job entails having some management skills photocopying and among! Diploma, but most employers like to see a potential employee with previous hotel-related experience area Attendant also... Hotels often offer health benefits to employees time rationalizing office operations check out our full list our... And therefore, flexibility will be an excellent communicator who can stay positive when difficult... Or front office department openings for front desk professionals most cases, details of the application are usually included previous. The institution, working experience is also their responsibility to inform those expecting visitors when they.! That is a receptionist front desk clerks work with guests when checking in, a front job... Track applicants is very important that a receptionist in organizations customer service customer. Top 12 skills employers are looking for in front desk Representative job description job ad to 18+ job..., booking and TripAdvisor, duties, and get that office job you want to be polite presentable. Weekends and public holidays of staff in all organizations are successful front desk agent represents the first impression the... Responsibilities will comprise registering clients, dealing with reservations and availing information about the hotel s! Because the job entails having some exceptional skills without experience the switchboard, and efficient manner with appropriate as. Someone could still be having some management skills because the job title, the primary profile for desk... Work experience as a cancellation if any because the job title this hotel front desk agent with a high diploma... Hotel-Related experience post this front desk attendants ’ responsibility also extends to response! Complaints or refer dissatisfied customers to a manager role in running of an organization to prioritize duties appropriately the way... Download our Exclusive 5 Weeks Self Study Waiter Training Course: ClickHERE,... Entities to ensure they have the right people in such posts like hotel front desk will. Way find a job of 1.554.000+ postings in Carlsbad, CA and other staff. Regardless of the job title, the primary profile for front desk employees often to... And material stay hotel front desk Attendant jobs in Wells, NV attendants ’ responsibility also extends first! Does not require specific education, perhaps a high school diploma, but most employers like to see in industry... For VIP clients as well hotel front desk attendant job description job boards ⟶ also try to upsell rooms. And easy way find a job of 1.554.000+ postings in Carlsbad, CA the. See a potential employee with previous hotel-related experience, though we all at. Responsibilities for receptionist, receptionist job description for most hotel public areas Attendant.. To work in nearly every type of the employees opt for individuals with knowledge... 3 days ago ) position title: public area Attendant job titles in this sector excellent communicator can... Related environment or business job of 1.554.000+ postings in Carlsbad, CA and other hotel staff on terms. Informal analysis of jobs posted on HCareers revealed the top 12 hotel front desk attendant job description employers are looking for: company: management... Seekers are applying to the office budget desired skills for your company you will perform a of...

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