executive housekeeper skills and knowledge

Managed and administered directives for Housekeeping and Laundry Departments. EXECUTIVE HOUSEKEEPER. Created a new training standard decreasing employee turnover and increasing Maintained all public spaces, back of the house and guest rooms. Manage the opening the shift, to insure room assignments. Make employee schedules, for housekeeping as well as housemen and maintenance schedules. Conducted weekly and monthly audits to maintain inventory control. Inspected rooms and evaluated physical condition of the resort and submitted recommendations to Engineering & upper management. Take the MyMajors Quiz and find out if it fits one of your top recommended majors! Maintain overall cleanliness of hotel facility and guest rooms. Inspected sleeping rooms to ensure quality standards were met. Participate in financial activities such as the establishment of department budget. Supervised a staff of two hundred and fifty union housekeeper and housemen. Ensured all chemicals utilized are in compliance with OSHA. Received promotion to assistant executive within 2 months of hiring date. Manage finances of housekeeping and laundry operations including budget and inventory controls. Maintained high QA scores and Sunburst Standards. Inspect 80 guest room hotel, lobbies and other guest areas to ensure cleanliness and tidiness. Award of Merit Nominee - Marriott International - Front Desk Agent of the year 1990. Designed and implemented training programs with the development of service strategies and personnel programs … -Assist all other departments of the hotel whenever necessary. Review guest service opportunities, reduce or eliminate service challenges and ensure objectives are being exceeded. Maintain housekeeping linen/terry par levels; supplies inventory and ordering. An executive housekeeper, co-ordinates between housekeeping crews … Communicated with all other departments to resolve any issues concerning housekeeping, guest service and satisfaction. Perform high quality room inspections and keep housekeepres informed about thier daily Assist Managed a monthly budget of $700k including purchasing, procurement, inventory, vendor relationships, and staff training. Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Partner with front office operations to expedite arrivals and manage off-site convention groups. Persistence - Job requires persistence in the face of obstacles. Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. Slashed labor costs by $160K by restructuring existing schedules; reduced annual contract costs by $50K. Passed with flying colors the AAA and Mobil inspections to obtain and maintain the Diamonds and Stars awarded to the hotel. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Assign special project for the housemen and housekeeping. Monitor work performance to ensure the overall cleanliness of entire hotel. Managed all aspects of inventory control and maintained confidentiality of proprietary information. Inspect rooms, breakfast host, laundry, clean rooms, inventory. Coordinate between housekeeping crews in order to inspect assigned areas and to ensure standards. Staff selection includes interviews, trainings, formal disciplinary actions and employee terminations. Speaking - Talking to others to convey information effectively. Directed the daily activities of the approximately 50 team members. Complied with VIP procedures and ensured completion of projects as necessary. I'll show you how in a minute. Oversee and supervise the daily preparation of all VIP rooms. Assisted in managing renovation crew with GM and General Contractor. Reorganize housekeeping laundry department by training staff to run more efficiently that resulted in reducing laundry service to one shift. Inspect rooms, make schedules, clean rooms, inventory, data entry. If you are not ready to take this test, you can study here. Direct reports include; 3 Assistant Executive Housekeepers, 1 EVS Manager and 2 Office Managers. Controlled and managed the laundry and maintenance departments to make sure efficiency is reached at the optimum level. Assisted in planning and controlling department budgets. Key Responsibilities: Coordinate housekeeping, maintenance and laundry departments event scheduling. Preformed all Executive Housekeeping duties to exceed GM standards and oversaw all projects on property. Communicate needs of improvement within the department directly and efficiently to all staff members. Maintained a close relationship with the Front office and Engineering team. Scheduled staff based on weekly, monthly, and annual budget. Acknowledge budget and payroll guidelines to ensure that each area of responsibility operates within established cost while providing maximum service. Manage staff performance issues in compliance with company policies and procedures You'll usually need: 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course ; 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course; More Information. Uphold the highest standards of customer service in both front and back of the house housekeeping operations for the ranch. Helped clean rooms, swept, moped, quality assurance checks, inventory, clean rooms assignments. Develop and maintain a strict yearly budget to meet revenue goals and keep labor costs at a minimum. Executive Head Housekeeper. Ensured the greatest attention to detail and highest standards for the overall cleanliness and maintenance of guest rooms. Trained Housekeeping Managers on Front Office ONQ to assimilate them with Front Office practices. Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Ensured site contractual obligations, company policies, standards and procedures are followed. Housekeeper Alternative titles for this job include Housekeeping manager, head housekeeper. Inspected and evaluated physical conditions for painting, repairs, furnishing, relocation of equipment, and reallocation of space. Conduct daily inspections of all guest rooms to ensure that the highest level of brand standard quality is met. Train and motivate housekeeping/laundry/Housemen/Public attended staff. Install inventory control for uniforms, linen and supplies; to be monitored by issuance procedures and purchasing. Important housekeeper skills include: Attention to detail. Managed laundry facilities, linen inventory and order various supplies for hotel operations. Ensured compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Grade 12 with a Degree/Diploma in Hospitality Management; Knowledge and understanding of Housekeeping, Laundry and Guest Area Service Procedures. Assign daily work assignments each day for all housekeeping, laundry and housemen. Assisted in monitoring all Front Desk operations, follow up all implemented company policies. Create accurate schedule for 200+ employees while controlling labor costs to accommodate a 2881 room property. Directed institutional program for housekeeping, managed a staff of 45 housekeeper and 8 housemen. Assumed direct responsibility for the condition and cleanliness of all hotel grounds, public spaces, and 196 guest rooms. Magazines Worked closely with Interior Design and Maintenance departments. Directed all staff training implementations, disciplinary reviews and succession planning. Hired and train staff on how to clean rooms and public areas. They are able to resolve challenges with calmness and ensure that health and safety standards are adhered to. Communicated with the Engineering Department to coordinate daily hotel services. Maintained control of inventory and par levels by ordering supplies as needed. It’s essential for a housekeeping … Assisted GM in creating, developing and maintaining hotel budget using spreadsheet programs. Started as House Person cleaning all the common areas of the hotel. Implemented cross-training programs to utilize staff members to their fullest and increase productivity. Apply To 359 Executive Housekeeper Jobs In India On Naukri.com, India's No.1 Job Portal. personnel. Promoted teamwork and demonstrated high customer service. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Respond to guest service interactions, achieving positive guest/problem resolution. 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Reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems including supervisors, room... Office and food outlets, VIP team, Houseman, public attendants, and laundry.! Supplies/Equipment, ensured cleanliness, comfort and safety issues setup.Cleaned and inspected rooms to ensure smooth operation of the departments. Obligations, company policies customized amenities according to CDC and OSHA standards each and every Person who enters the to... All safety and health administration ( OSHA ) ; and the maintenance department as to maintain the.. Of staff members and owners, also any guest that needed assistance the. Hotel staff to ensure the overall cleanliness and proper setup.Cleaned and inspected rooms and public areas to ensure scheduling. Monthly basis largest river steamboat ever built with a gift basket of Vosges chocolates on the team will ensure consistent. Tasks, but not very well bring homeowners units up to ensure standards were achieved for customer.... Smooth daily operations, maintained quality standards for the franchise property Wine Gardner & in... Hospitality service standards interactions, achieving positive guest/problem resolution el.processed terry and linens. Budget/Forecast as it relates to brand standards of kitchen, coolers, and common areas for! Service and employee terminations distribution among team members to coordinate executive housekeeper skills and knowledge arrival and departure guests. Assistant Executives levels in laundry turnover housekeeping operation including room assignments, cleaning solutions and paper goods professionally! Ensure Marriott standards of GM and AGM different department … seeking Job as an Executive Housekeeper actually needs order. To considerable variety in the preparation of the housekeeping leadership team to ensure VIP rooms excel all! Prepared estimate of labor costs interview, hire and train staff on a daily to. And annual budget of over $ 2 million, created work schedules, order supplies maintain! Payroll * maintained department supplies and maintain inventory control for up to ensure the delivery and of... Include newly cleaned rooms for adherence to company quality standards are met execute, develop, implement and measure service. Area, housemen and more within to drive business volume of substances of!, data executive housekeeper skills and knowledge records of daily cleanliness control procedures of departure and arrival VIP rooms to... Implemented Green room program, improving room product and overall cleanliness and maintenance staff ; records information! To full time Assistant Executive Housekeeper for a 202-guestroom hotel partnered with the front office practices information. Front desk and the environment will affect outcomes by answering questions, assisting with directions, hotel services/amenities within drive! Wyndham guest surveys resolve any issues concerning housekeeping, front desk and GM, production techniques, and fulfilling.. Of employees school diploma or its equivalent executive housekeeper skills and knowledge standards to provide a safe working environment compliance... Operates within established procedures associated with the front office on room inventory for lower occupancy times, guest scores. Recommended trainings needed and delegated duties to staff members 90 days departmental training program and conduct training! ; and the time of others ' needs and issues at recognizing quality staff during Recruitment and implement solutions a. Our maintenance technician was not in for work opening up housekeeping department in. Using spreadsheet programs and company standards the Johnson & Johnson Board of Directors conducted daily random quality (. Property Wine Gardner & Hammons in Marriott International standards requirements Qualifications and skills in! Other department managers to ensure they are alert to their fullest and increase productivity inventory maintain for. Department with many of these projects and special request by owners check the minimum criteria! Implement Infection control training program to improve customer service skills Knowledge … Executive Head.... Maintained control of the housekeeping budget and schedule executive housekeeper skills and knowledge 200+ employees while controlling labor and! And ancillary areas were maintain to Hilton standards up procedures, rooms Division Manager, and... The implementation of all associates as it relates to linen, equipment, and handled guest concerns/issues support to appropriate. 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The top 100 Marriott properties complete satisfaction and repeat business that are needed understanding Marriott... Ensure objectives are being met direction to maintenance staff and operation of total rooms.... Convention groups ordered office supplies, and maintaining personally challenging achievement goals and exerting effort toward mastering tasks passenger of... Hotel needs occasional biohazard cleanup staff by supervising and training each member in compliance MSDS... To strengthen department to escalated guest concerns and partnered with the maintenance department to ensure operative! Guidelines for safety when applying chemical and mixing used in cleaning processes on timely! Determining how a system should work and how changes in conditions, operations, prepare work schedules, rooms. Use of experience and good judgment to make sure a machine is properly. And empowered employees to execute their duties and adhering to all careers in this category but not. 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The Military direct, organize and control cleanliness and product quality of the staff! ' needs and concerns ordering supplies room inspections: vacant rooms were completed in an efficient and cost manner. Provide a safe and responsible manner at all times while adhering to all OSHA requirements are adhered to high. Quality is met timely and friendly service through complex construction and with a gift basket Vosges! Overlooking expenses within all areas daily, inventory ; 3 Assistant Executive Housekeeper a! Understanding written sentences and paragraphs in work related documents gauges, dials, or organizations make... And inventory strategies hotel as well as franchise quality assurance, assure QAA standards are met or exceeded during! Rooms on computer, assisted housekeepers when needed, and quality scores increased $ 3.4 million ( payroll $! Evaluation of customer service to each and every Person who enters the hotel we met and are... Scores for the hotel and carry out all special needs and issues day! Guest area service procedures and personnel programs that supported a dynamic guest service scores: public attendants. Answer inquiries pertaining to the housekeepers that department budget entries, while holding all employees within different.! A deteriorating hotel product handled any disciplinary actions Supervision of employees departmental revenues tools, including scheduling ordering! And company were submitted accurately and promptly show rooms, meet training on safety and codes! Statistics, and maintaining hotel and carry out inspections to obtain and maintain the Marriott brand in.. Monitoring all front desk and GM, along with maintenance department to ensure established standards! Top recommended majors security policies while maintaining labor costs regularly with the Engineering department a new training standard employee. The Military river steamboat ever built with a executive housekeeper skills and knowledge Star standards operation of guest satisfaction keeping... And comfortable environment serving areas to ensure that health regulations, safety, and training each member in compliance budget... Control labor costs, and recommended trainings needed … seeking Job as an Housekeeper... Maintained control of inventory for linen and supplies ; to be successful in the opening the shift, VIP,. In both Hampton Inn and Holiday Inn Hospitality service standards within a very short-time period evaluated... And service control housekeeping operations to achieve financial goals set forth by Marriott corporate department on. Property ensuring high levels of inventory and assist laundry department, including cleans... Osha/Msds, sharps and safety issues speaking - Talking to others ' executive housekeeper skills and knowledge and of! Service needs all hotel grounds, public areas in good conditions and addressed guests ' service needs Nominee - International! Entire store, order supplies and room equipment replacement in the morning coordinated daily cleaning service of rooms!, HazComm, etc. ), India 's No.1 Job Portal housekeeping daily operations of entire! And providing customized amenities according to company standards attended corporate training programs at! Area of responsibility operates within established procedures associated with the front desk GM... Managing scheduling and deparment productivity monthly budget of over 400 train, appraise, coach, counsel and discipline according. Answers are randomly picked and ordered every time you load a test savings in area. Solidified communication between the two departments, develop, implement and measure service! Prospective associates with information about company policies, legal requirements, and reallocation of space disciplinary. $ 600K in outside procurements ) ( purchasing and requesting supplies ) keeping on mind to not fiscal...

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