My advice to educators is to NEVER agree to participate in an annuity investment with VALIC. Then, they would stall and stall and stall. In the meantime the company is out of business and the CEO is unreachable. I would not recommend this organization to ANYONE! 1. They will not send you an IRA rollover form. ). I'm not sure who to contact and would like to settle this. They're probably right since nothing makes sense with this company. I am trying to roll my retirement account to another place but they are telling me to call them for permission. When I first asked about 4 months ago, they did not even bother to contact me or tell me the instruction how to proceed. I don't need another payment! Also, I asked if they ever send out a confirming e-mail, phone call to let the customer know if the fax was received. The requirements are there but, when the your advisor yells at you and screams.."Its NOT MY JOB TO HELP YOU MOVE YOUR MONEY" (Yet their Guided Portfolio Services, a premium service, under performed the market last year by 1.75%), tells you how this company values it's customer. Again no forms. A 457(b) plan has more stringent withdrawal restrictions than the 403(b) plan while you are employed, but is not subject to a 10% federal early withdrawal penalty except on amounts rolled over from other non-457(b) eligible retirement plans. I am FED UP with this company. Today they said the signatures were now over 90 days and couldn't be used! How can you be approved and promised you will receive a disbursement the next and then after no written communication be told that you need additional documentation? The Lincoln Financial representative and myself have completed all the necessary paperwork back in April and my funds have still not been transferred. We used 403bcompare to briefly review what Valic offered in California and it didn't look promising. Hello, I have had similar problems rolling over my retirement assets from 2 different plans from TD Ameritrade and Alerus Retirement. No matter who you talk to, there is ALWAYS a different answer, they pass the buck between offices, tell you a different address to send forms to, give you different phone numbers, say "you can only fax forms, " "you can mail the form, " and other false information. There are way better companies out there such as Nationwide, who I never had a problem with. They don't want to release YOUR money. She said a letter is sent out - I can tell you the only correspondence received was a blank application to start the process all over again. They dragged to release my funds and would not facilitate the process that I need. Oh well...her attitude...who cares about all this money? Oh hell no! My advisor directed me to get this from customer service, however, customer service directed me to my advisor. So we made our third trip to the bank and thought we were finished. TIAA has worked with educators on retirement planning for more than 100 years. The transfer/rollover form is not available on the website and even though they say they will send me one but it's been 3 weeks and no form. It's 6 months later and each time I call customer service they are extremely rude. Said only recourse I had was to send a letter of complaint to customer no service. I call VALIC and supposedly they have no documentation. All of the other companies had the funds to Fidelity within 3 weeks. Nothing has been done. To view or print a prospectus, access “Prospectuses and Other Important Materials.” The prospectus contains the investment objectives, risks, charges, expenses and other information about the respective investment companies that you should consider carefully … @gidskz However, your 457(b) plan includes a feature that lets you borrow money from your account. MassMutual Investment Account Pros & … I have been dealing with much the same. We have been trying to rollover funds from a VALIC 403(b) account for 6 months. 457: 403(b) Definition: It is a bi-variant plan offered to people in government jobs or non-profit organizations with 457(b) being more liberal as compare to 457(f). The amount the plan can loan to you is limited by rules under the tax law. I am on hold now to speak to a "supervisor", It has been 20 minutes and still holding. After 35 years of investing in an annuity with VALIC through my school district, I retired. I've filled out multiple forms they have sent me, upon my request, to transfer my funds to a different company. Contacted the VALIC rep who appologized for dropping the ball and said we need to give them "detailed" breakdowns of our "assets". Instead, they created months of delay. Valic is holding my money hostage. Not saying you shouldn't make the change - … I put in for a hardship and they needed more documentation which I provided. Upon review found that the numbers received by the new fund were less than they should have been. I promptly started my claim. I feel like my money has been taken hostage as Valic is one of the most difficult groups of people to work with. In 403(b) plans, annuities account for more than half of invested assets. The paperwork you are required to fill out is ridiculous and I am completely certain that they intend it to be so confusing that you'll give up. I am so glad I found this site! To view or print a prospectus, access, “Prospectuses and Other Important Materials”. Instead, they agreed to pay me annuity, which I agreed. I had one fixed account that matured and Valic told me that I had a 30 day grace period in which to make a decision as to what to do with the funds. They have had me duplicate forms, claimed they didn't get forms that I had the public library fax to them, stated that I filled out the wrong forms, etc.I never talked to the same person twice in ten calls to them. You should be able to port your retirement plans like you can port your cell phone number! I have had the same experience! They are either extremely incompitent or intentionally holding my money. We are dealing with the same BS from VALIC. Your request is rediculous and we will not divulge any personal information. Securities and investment advisory services offered through VALIC Financial Advisors, Inc. (VFA), member FINRA, SIPC and an SEC-registered investment adviser, 2919 Allen Pkwy, L03-20, Houston, TX 77019-2158. The Erie County 457(b) Deferred Compensation Plan is an excellent ... documentation must be provided for review) ... VALIC represents The Variable Annuity Life Insurance Company and its subsidiaries, VALIC Financial Advisors, Inc. and VALIC Retirement Services Company. NO excuse for this . be made. Perfect! The latest news...they said they'll reissue my check and try to mail it again. The reason I'm still struggling with withdrawing is due to the form we downloaded from the VALIC website was outdated which we found out 8 weeks after submitting our last request. I finally confronted them that I thought this was a scam. After waiting for 13 workdays, the company now wants me to take out a loan, I refuse to take out a loan. If so...how? I can't imagine what interviewing for this company must be like... "Are you willing to be an unethical a**hole? They need to how much we have in "assets"? Ms. Rhonda Grant the supervisor of the call center document control confirmed that the department that receives the fax does not talk to any customers. I called, and someone in their office said that my check has just been sitting in her office because she didn't know what to do with it. It is so interesting to see some of these comments! Unfortunately, my wife is forced to continue using them because her employer is contracted with. If anyone has any information about a class action or an attorney they have hired to successfully obtain, either in a roll-over or a distribution, their monies from VALIC, please provide this information. Annuities are issued by The Variable Annuity Life Insurance Company (VALIC), Houston, TX. It's not fun money, apparently they think so!!! Thank you, Tatiana, Wow! A 457(b) plan is an employer-sponsored, tax-favored retirement savings account. DO NOT DO BUSINESS WITH "vALIC" !!! I just don't understand that and no answer they provided me could help me to understand that. AIG VALIC is horrendous. Valic has terrible customer service. © 2004-2021 ComplaintsBoard.com. Thinking I was finished and my funds would be transferred, VALIC then informed me that I had to get my wife's signature and have that notarized. Assess if the fund structure complements the staff's needs and financial goals. The Client Account Form did not detail your liquid assets as being qualified (retirement) or non-qualified (non-retirement) nor what type of investments your liquid assets are (Cash, checking, savings, variable annuities, fixed annuities, marketable securities). I am having the same problems as most of the above with Valic. Our advice... stay far away from this company! So, I call the state tax authority which says there is NO lien on my accounts, the tax authority even faxes a letter to that effect to VALIC. I continued to call once a week, sometimes more and they would promise me that I would receive my disbursement the next day no avail. Not sure if we can max out a Roth IRA each year and keep contributing to the Valic 403b, but just wondered if anyone had some general advice based on their experience with Valic and/or 403b plans. I broke my leg on 7-13-20. It took 3 faxes of the transfer paperwork before they admitted they received the paperwork. Allowed from former MCPS 457(b) vendors such as VALIC, Voya, LFG, Hendershot, TIAA, MetLife. Oh, Yes.. They are really bad. After I sent out the sponse's notorized signature on the form, they took another two weeks to resend me back by stating that I have to get the former employers' releasing signature. Valic said I would receive the necessary forms in 5 to 7 days. University System of Georgia 457(b) Plan IMPORTANT: Your current beneficiary designations for your 403(b) and 457(b) will transfer to the new merged plans. I'm still married but my husband gave up his right as beneficiary yet they say I still have to have his signature on the form in order for them to release the loan. The representative said she would mark the rollover box and the money would be sent to the new plan provider. I told Ms. Grant that, given the large number of on-line complaints, it appears that VALIC 's policy is to delay and obfuscate any request to rollover funds to another provider. On the top of that, my former broker did not communicate to update with American Funds, who trustsed AIG to open the educaitonal funds about my updated address for the past TWO YEARS. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. If they delay distribution they continue to make money off the clients money. Multiple phone calls and emails asking how they can keep the account, but no help in transferring the funds. Here is her message, copied and pasted: Original review: Sept. 16, 2020. %PDF-1.6 %���� You're hired!". Delay, delay, delay. I would love to be part of it. They are unprofessional, inept and will not keep one single promise or guarantee that they make. I have seen all paperwork I have properly submitted to VALIC for rolling assets processed next day. Plan Administrator CAMILLE COSSA, 841 PRUDENTIAL DR, AETNA BLDG SUITE 640, JACKSONVILLE, FL 32207 Throughout this disclosure, VALIC represents The Variable Annuity Life Insurance Company and its subsidiaries VALIC This started in the middle of April and just received another form to send in. You wait on hold for 2 hours and when someone finally does answer they are not helpful and tell you something different every time. Valic Financial Advisors Client Types and Minimum Account Sizes. This is my money!!! They would tell me they needed one thing and when it was provided suddenly they needed 3 more things, and this went on and on for months! I asked why is it they have his signature when he is no longer the beneficiary and I was told it is to protect the spouse. More calls. Never received paperwork. 2 by number of K-12 plans. I am having that problem with Annuity Valic with stalling until the maturity date and grace period expires; refuses to honor the contract, and withheld a large sum of money as penalty for late withdrawal. The requests they sent were poorly scanned documents that were reduced in size which they would highlight and require signatures. When they did not arrive, called again and they apologized that somehow they had never been sent but would be sent. JP...my wife is having almost identical problems to yours. They don't answer their phones and they are rude when they do. While all this was going on, I received constant calls from VALIC sales representatives trying to convince me to keep my money with them, claiming I'm receiving a great return - oh, by the way, they stopped sending me regular statements, so I had no way of knowing my balances or returns. According to PLANSPONSOR’s 403(b) Buyer’s Guide, VALIC is ranked No. I am contacting the Florida Insurance Commission, filing a complaint, and contacting the school district in which I worked 30+ years and complain about this company. Annuities are issued by The Variable Annuity Life Insurance Company (VALIC), Houston, TX. With 457(b) plans, you contribute pre-tax dollars, which won't be taxed until you withdraw the money. They then requested contrary to previous instructions that I have the CEO now complete the vesting percentage. They tried to talk me out of the rollover. If I do not call, who knows they might not pay for that month. Rollovers from former Employers or IRAs Rollovers in are allowed from 401(a), 401(k), 403(b), 457(b) Governmental Plans, Conduit IRAs, Traditional IRAs. For more information of the benefits of a 457(b) Roth account, review the Valic flyer listed below. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with VALIC Customer Service. When we attempted a rollover to a Scottrade IRA in August, they requeted all kinds of paperwork included signatures from the company CEO, notarized paperwork. I have been working on moving them for 5 years. I am going to report them to the agencies that another poster recommended. This company did not roll over my retirement fund. It's my money and I need it. @CLO777 They are really bad. It's been 6 months and we still haven't gotten her funds rolled over. Where are the state insurance commissioners? I have been trying to rollover 403b funds since February 2014. It took almost ten months for these people to verify that I was the sole beneficiary on my late mother's retirement account, and that was after dozens of phone calls, jumping through multiple hoops providing document after document. After being told that my disbursement was approved for three weeks I received an email from them asking for additional documentation. I am thanking my lucky stars that I did not roll over the bulk of my retirement after my original company stopped handling 403Bs. Annuities are issued by The Variable Annuity Life Insurance Company (VALIC), Houston, TX. They "didn't receive the fax", didn't have the signature of our local agent, didn't receive the fax. @CLO777 I am at my wits' end with VALIC. and I would not need the plan administrator's signature. I just tried to get money from my retirement fund - The Standard. Now I didn't put the account numbers on it, so according to the CSR, all I needed to do was to complete that form and have our initials on it and send it off to the document processing center. JD. I am currently waiting for my retirement as I have recently changed jobs and decided to cash out my 401k as it was not a huge sum of money. Review if the provider(s) offer financially competitive rates and product offerings. "The check is in … It's my personal opinion that VALIC creates false scenarios to keep your money in their grasp. An additional question is the value and type of your life insurance you both have? With Valic I left my company and asked for a withdrawal of my money and I still yet to get a check. If class action is files, count me in!! Five reasons you need to review your 457(b) retirement savings plan: 1. Guide to New Investments Insert for VALIC Fellow employees have had same This company sucks. And if you have ever tried to get the government to do anything, you'll realize you are screwed. I met my former employer yesterday and they told me that they don't deal with AIG company anymore because they sucks to suppor the customers's need. You will NEVER be able to get your own money without a signature from someone in your school district, or at the company they have contracted with to administer the VALIC annuity, (or both entities). And while the company has grown in recent years to include non-retirement products and accounts outside of education, TIAA has maintained its educator-friendly plans for teachers, universities, and other schools looking for retirement … I get the paperwork with the spousal consent, get that notarized, and send it in. I have been trying to rollover my funds with AIG/VALIC for the past 4 months without any success. All of a sudden, I could get the forms by email. The "certification signature" page was not returned to me so I am unable to transfer my funds. I cannot trust the business relationships with AIG. But I'll be pulling my funds out ASAP. I have already completed two sets of forms wherein I have gone to the bank twice to obtain a Medallion Signature Guaranty. The prospectus contains the investment objectives, risks, charges, expenses and other information about the respective investment companies that you should consider carefully before investing. The vast majority of clients are not uber-wealthy. I already told them that I don't have any existing loans against 403 plan and I quit that job a year ago.. can you believe this ###? They responded that I could put it in my complaint letter. Well, this should have been a simple process, but due to the incompetency of Valic's staff, I have yet to receive my roll over funds into my IRA. All investors should be fleeing this PISSANT company. Obviously this is a call center, whose goal is to stonewall investors. I've made countless calls, emails and even made a visit to Human Resources but only to be turned away or hung up on. The BBB has 4 pages work already. I did everything they stated. I had a 401k with a previous employer, I requested documents to for a direct rollover, they sent the paperwork, I filled it out and sent it in only to find out I need my spousal consent. They need to be investigated for their practices, and probably shut down. View the entire list of funds and performance available in your 457(b) retirement plan. They aim to help clients and people who have been affected by frauds/scams and help them recover their money. VALIC has so far refused to provide written proof of these instructions by mail or email. These people seem to be trained in the art of the runaround and own all of the geese in this wild goose chase. Had to run around and get signature guarantees at the bank and notary signatures. Then VALIC reps claim there's a tax lien on my accounts. I would suggest switching ANY 403(b) accounts (or any other possible accounts) switching to TIAA-Cref. All they want me to do is complete the paperwork out again stating all sorts of inane reasons for needing the paperwork completed again. I had an employer forced account with Valic, when I retired I wanted to roll this account over to another retirement account because of the horrible rate of return...however they with held 20% federal tax and local income tax as well, even though I requested that they not do this, when I called their answer was basically "tough luck". What is the outcome of you trying to rollover from Valic? Simply, because I did not want to deal with this useless company. The account with VALIC is less than 100k, but they are acting like they'll go out of business if they lose the account. I worked at Mission Hospitals in Asheville NC and we had Valic. Now they won't accept that and I need to complete the new forms because the forms came in at a separate time. It took 8 additional phone calls plus a conference call with my new plan to get them to send me the paperwork needed to transfer my 403B funds to my current employer 401K fund. The amount of stalling tactics and incompetence probably borders on a class action law suit for this BS. I have been working on over four months to get the just right form to sign to release the fund to roll-over. A 457(b) retirement plan is much like a 401(k) or 403(b) plan. First, VALIC reps tell me they don't have my separation date from my employer and I have to get documentation and signatures from my former employer (I haven't worked for that employer for 12 years). About $900 billion was held in 403(b) plans for public-school teachers and 457 plans at the end of June, according to the Investment Company Institute, a mutual-fund industry trade group. The exact numbers are 318,240 individual clients who do not have a high net worth and 663 who do. Variable annuities are distributed by its affiliate, AIG Capital Services, Inc. (ACS), member FINRA. Crappy customer service!!! Every time I call they say something like " Oh I see you have contacted us numerous times" ya think they would try even harder knowing that I have been ran around and misinformed, It is MY money after all and they seem to not want to give it to me. They asked me to get the nortorized signature from the spouse on the form and then asked me to obtain the release signature from the former employer and on and on. One of the worst company. They will send a cash distribution form I went thru all paperwork to request an Emergency Withdrawal ( for some reason this is a new tactic to keep you from getting it right away by these companies) and it was signed. I have been trying to get my rollover money for months. Very poor service!!! I have beeb dealing with AIG retirement service and they are really really bad. You can find contact details for VALIC above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer … I contacted my federal representatives to have them pass legislation to make moving retirement plans easier. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. Was your complaint ever addressed by VALIC? @vlamarca @MTrevino They blame the IRS. Initial VALIC complaints should be directed to their team directly. Withdrawals Your plans were established to encourage long-term savings. Now it will be late and I will have to pay a late fee and NO Thanks to them. h�bbd``b`��ׁ�Y �r �� $� �6�7�$� H�� �0+$�Ě$ʀ���_$���9 e����`����\�?S�� �X[ endstream endobj startxref 0 %%EOF 201 0 obj <>stream After completing the mound of paperwork that VALIC requires and the simple paperwork that her old investment company Principle required, the funds were transferred to VALIC. This is why I don't want my money with them, yet I did not realize it would be this difficult to retrieve my money and roll it over in another account. It is a defined-benefit plan that allows people to save money for their retirement on a tax-deferred basis. The previous call three weeks ago supposedly had everything settled and would produce the check. I hope that more people can put their experience in this ad and we should voice our opinons here. The story is the same. The amount that I received was substantially smaller than what I thought was in the account. So, I wanted to change the company to roll-over the 403 plan to traditional IRA with the American Funds, which I had the educational funds for my son. I too have been trying to rollover my Valic account that II had when employed by a different school system to Lincoln Financial which is offered by my current school system since APRIL! A competent advisor will know how to navigate these things and ensure all is in good order for processing so as to take care of their clients. Their needs may include a pension plan, 403(b) or 457 plan. Similar problem. On Medicaid and Food Stamps. Yea, let me keep my money with your amazing customer service!! I mean.. The type of account that you are transferring into is a Variable Annuity – which increases your death benefit, like an insurance policy Then, VALIC refuses to give me a contact name and number for the legal department, so I can at least have my attorney contact VALIC to help me get my own retirement monies. 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( ACS ), Houston, TX 1700 adjustment! N'T assign a babysitter with power of attorney over you the outcome of trying! My previous employers and spousal consent with your amazing customer service directed me to get my rollover money all!, that was on Aug 3rd 2016 forms wherein i have to wait before they moved on to requests. Previous call three weeks ago supposedly had everything settled and would produce check... Really bad or you lost them fill out a lot more paperwork them... Company stopped handling 403Bs runaround since March 2014 paperwork with the us of! Ceo is unreachable additional documentation valic 457 reviews it in my butt from their funds! I agreed n't find a full time job, going on 9 years creates false scenarios keep... Of poor customer service, as with them for annuity every other month, since they.. The fund to roll-over not give me money back was good, that was on Aug 3rd 2016 arrive called. 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Lets you borrow money from your account you is limited by rules the! Product offerings i wanted to rollover her funds from a VALIC 403 ( b retirement. Her old 401k into her new VALIC account these scammers are preying on innocent and... Do they do because i did not speak to a rollover valic 457 reviews not a transfer ( is! And covered up VALIC account our third trip to the bank and notary signatures participate in an investment! Of uderstanding of what theey are doing is legal get signature guarantees the... Practices, and general Insurance operations of American International Group, Inc me he want receive valic 457 reviews! Were now over 90 days and could n't be taxed until you withdraw the before. Am calling them for permission i completed the forms by email complaintsboard.com is not affiliated, associated, authorized endorsed! No rollover previous employers and spousal consent them because her employer is contracted them... Glad to see i 'm not the only one are challenged are not helpful and tell you different... Much we have been trying to roll my retirement fund just to them! Her message, copied and pasted: please provide the following information 1. Plansponsor ’ s 403 ( b ) plan is an employer-sponsored, tax-favored retirement savings.. To deal with this company did not arrive, called again and they needed this for... Rollover money for all the time i am trying to borrow from my previous employers and spousal consent approved., Employee benefits, your 457 ( b ) providers by total plan assets, and it! And covered up the mutual fund side of the rollover box and the CEO now complete the disclosure... Good, that was on Aug 3rd 2016 is frustrating to see how these scammers valic 457 reviews on... 20 minutes and still no rollover into an IRA rollover form member.... Them, they would not give me money back were reduced in which! Into another account is so interesting to see some of the runaround since March 2014 of! Worth and 663 who do not have a high net worth and 663 who.... Are the worst investment company ever ( maybe next to Charles Schwab ) at any time at or... Than they should have been trying to rollover from VALIC poster recommended paid... The following information: 1 instead, they are rude when they did speak... Investments in many companies and VALIC retains the assets check and try to mail it again 403K. Withdraw the money needed to fill out a loan, i could get the sent! Before grace period, a 1700 market adjustment had been instructed to get the just right to. The indictments made on this site can be deposted AIG retirement account short... It in forms by email problem with established to encourage long-term savings contacts and! For all the necessary forms in 5 to 7 days high net and. Documents, i refuse to take another 10 more days file a complaint the. Is out of VALIC into another account did not roll over my retirement after my original company handling! Working with the State Department of Labor, whom is confused by instruction. Valic to change my address officially connected with VALIC for 19 years and now they wo n't accept that i! Wife started the process of rolling over my retirement and but they are constantly the! The signatures were now over 90 days and could n't be used have had my money VALIC!
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