Managed the housekeeping budget and met regularly with the GM to ensure standards were met while implementing cost saving measures. Promoted to Executive Housekeeper; Supervise daily operations of the housekeeping department to maintain the standards of cleanliness and service. Developed and implemented procedures for management of in-house laundry department while overlooking expenses within all areas of housekeeping. Maintain Guest Service Scores Ensure that all staff are properly trained and developed. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Scheduled staff on a daily basis and effectively communicated daily tasks, handled any disciplinary actions, and vendor relationships. The Executive Housekeeper demonstrates professionalism and excellent communication skills, and is a good role model for subordinates. Communicated with all other departments to resolve any issues concerning housekeeping, guest service and satisfaction. General clerk duties-reservations for guest* Interview new employees* Supervisor duties-payroll, inspections, work schedules, reviews* Order supplies* Inspections* Inventory control. Supervised housekeeping and laundry departments for a 202-guestroom hotel. Monitored Responded to escalated guest concerns and partnered with the Hotel Manager to deliver exceptional guest service. Involved in the opening of a 465 room hotel, maintained quality standards of the Housekeeping and Laundry Departments. Directed the daily activities of the Housekeeping team. Hotel managers and executive housekeepers must be adept at recognizing quality staff during recruitment and implement training procedures to develop their potential. Coordinated with Front Office on room inventory for lower occupancy times, guest requests, and solidified communication between the departments. Control and established all par levels for the department. Assign and delegate duties ensure compliance with MIOSHA standards to provide a safe work environment. Report disciplinary problems to GM and participate in the counseling of employees. Reported all maintenance issues to the Cheif Engineer. You can discover if this career is right for you, or find out which qualifications you should show off in a resume or an … Directed the daily activities of the approximately 50 team members. Lovely New York Family Seeking an Executive Housekeeper with High-Level Laundry Skills! Started as House Person cleaning all the common areas of the hotel. Inspect guest rooms, public areas and grounds to make certain they are in accordance with cleanliness and safety standards. Here's how Guest Rooms is used in Executive Housekeeper jobs: Here's how Common Areas is used in Executive Housekeeper jobs: Here's how Guest Service is used in Executive Housekeeper jobs: Here's how Laundry Department is used in Executive Housekeeper jobs: Here's how Quality Standards is used in Executive Housekeeper jobs: Here's how Customer Service is used in Executive Housekeeper jobs: Here's how Maintenance Staff is used in Executive Housekeeper jobs: Here's how Front Office is used in Executive Housekeeper jobs: Here's how Payroll is used in Executive Housekeeper jobs: Here's how Osha is used in Executive Housekeeper jobs: Career Details for an Executive Housekeeper, Top Salaries for an Executive Housekeeper. Grade 12 with a Degree Diploma in Hospitality Management Knowledge and understanding of Housekeeping, Laundry and Guest Area Service Procedures Sound knowledge of MS Office Suite Administration and Financial Competence Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and … Hired, fired, trained and scheduled new staff members in hotel operations. Investigated complaints regarding service and equipment and took corrective actions. Coached, counseled, trained and enacted disciplinary actions for staff. Enthusiastic, friendly and personable demeanor with knack for organization and highly … Control expenses (purchasing and requesting supplies) keeping on mind to not exceed fiscal budget set by GM and company. Maintained RCI shipboard standards for guest service in staterooms and common areas. Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly. Handled administrative duties including schedules, payroll, and Generated SOPB's to better the overall cleanliness product of our guestrooms. Job Description Bring homeowners units up to company standards for Seasonal Rentals. In order to write an effective executive housekeeper CV, you need to demonstrate that you understand the duties associated with a regular housekeeper but also possess key leadership traits. Inspect all vacant and cleaned rooms daily to ensure Marriott standards are met or exceeded. Promoted to Executive Housekeeper with responsibility for eighteen housekeeping and general maintenance staff personnel. Delegate assignments and supervise all staff to include: Housemen, Room Attendants, Lobby Attendants, and Laundry. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. Assist Purchase department in selecting suppliers for items related to Housekeeping. Coordinate with front desk and maintenance departments to ensure all guest request and maintenance issues are handled quickly and effectively. Manage a team of employees daily to ensure proper scheduling for maximum profitability and productivity of Housemen and GRA's. Supervised housekeepers and trained new recruits. Performed every month linen inventory to prevent any shortness in our turns. Purchased and inventoried in accordance to department budget/forecast as it relates to linen, equipment, guest supplies, and uniforms. Train and use appropiate disciplinary actions when necessary. Ensured Housekeeping met all codes and safety standards. Ensured compliance to OSHA, MSDS, and safety regulations. Requirements – Qualifications and Skills for Executive Housekeeper Grade 12 with a Degree / Diploma in Hospitality Management Knowledge and understanding of Housekeeping, Laundry and Guest Area Service Procedures Sound knowledge of MS Office Suite (Administration and Financial Competence) Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and … Conduct daily in the inspection of guest rooms and public areas to ensure cleanliness. Implemented scheduling/payroll program to meet budget/forecast goals. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Execute, develop, implement and measure guest service standards within Housekeeping. Director of Guest Services with Department budgets and other areas as assigned. Experienced in managing housekeeping PM Shift, VIP Team, Houseman, Public Space, and Rooms side. All questions and answers are randomly picked and ordered every time you load a test. Set and managed associated par levels and budgets. What is MyMajors? Conducted performance appraisals and disciplinary actions needed for housekeeping staff. Maintain room quality in areas of cleanliness of rooms, storage areas, laundry, restrooms and public areas. Complied with VIP procedures and ensured completion of projects as necessary. Inspected rooms to ensure standards of cleanliness were met. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Prepared linen inventory and assist laundry department in laundry turnover. Work in a safe and responsible manner at all times while adhering to all OSHA standards. Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Assisted in monitoring all Front Desk operations, follow up all implemented company policies. Directed the Housekeeping Department s operations for a new 170-room resort hotel with 200 staff members. Maximized the company s use of inventory through inventory control. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Managed a team of 10 employees via daily servicing duties insuring all customer service goals were met. Reported daily payroll analysis and productivity reports. Manage room inventory to ensure all maintenance issues is address in a timely manner. Skills/Abilities/Other Requirements: Bilingual. Time management. Conducted performance evaluations, provided feedback for employees, and recommended trainings needed. Manage support operations for a 135 room franchised Courtyard by Marriott. Supervised staff and operation of the public areas, guest rooms, uniform room, laundry room and house runners. Provided a safe working environment in compliance with OSHA/MSDS. Insured confidentiality and security of guest rooms. Use computer system to add vacant rooms/ nonchalant rooms. … Ensured the implementation of all company policies and S.O.P. Inspected guest rooms and public areas on a daily basis to ensure cleanliness. Handled all customer issues in accordance with company policies. Coordinate and monitor public spaces attendants and all laundry operations for rooms, the restaurant and banquets. Assign daily work assignments each day for all housekeeping, laundry and housemen. Increased the Leading Quality Standards by 19 points. Maintained communication with the Maintenance Department to enable 100% quality. Scheduled employee weekly work shifts and delegated duties to staff in order to optimize productivity and customer service. Performed Manager on Duty tasks, maintained quality standards throughout property. A successful executive housekeeper requires exemplary organizational skills along with a vast knowledge of how to best clean, maintain, and showcase a property. Administered and controlled the performance of all housekeeping personnel Served as the Assistant Executive Housekeeper with a crew of over 400. You will be in charge of the entire housekeeping team and ensure due to your excellent knowledge and management skills that all guest rooms and public areas are sufficiently cleaned and up to the high standards. Clean rooms when needed, and handle my department schedule on a weekly bases. Oversee daily operations of the largest river steamboat ever built with a passenger capacity of 440. Executive housekeepers generally require a high school diploma or GED, but some employers may require an associate's or bachelor's degree. Manage daily activities of housekeeping systems and procedures. for First-Line Supervisors of Housekeeping and Janitorial Workers : Oversee and supervise the daily preparation of all VIP rooms. Maintained weekly guest supply inventory, monthly linen inventory and house ware. Submitted work orders to the maintenance department on a timely Processed payroll and maintained departmental budgets. Active Listening - Giving full attention to what other people are saying, taking time to understand the … Professionals working on this field are Housekeepers and their … Clean and stock housekeeping storage areas. Ensured payroll and payroll forecasts were submitted accurately and promptly. Maintain MSDS sheet for all cleaning chemicals safety. Assigned daily chores to maintain the overall cleanliness of the facility. 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